Return Policy

• Damaged or defective items — reported within 48 hours of delivery with clear photos or video.
• Wrong item sent — the product received does not match what you ordered.
• Missing items — part of your order was not delivered.
• Quality issues — the item is materially different from the description or photos shown on the product page.

• Minor colour, size or finish differences caused by supplier photography or screen settings.
• Items damaged after delivery or through misuse.
• Products ordered in error or no longer wanted, unless the order has not yet shipped.
• Perishable, intimate or custom-made goods once production or shipping has started.

1. Open your order on the Track order page using your order code.
2. Tap Request return / refund and upload photos of the item and packaging.
3. Our support team will review your request within 1–2 business days and reply by email or WhatsApp.
4. If approved, we will arrange a replacement, store credit or a refund to your original payment method.

Approved refunds are returned to the original payment method used for the order. Card refunds typically take 5–10 working days to appear, depending on your bank. Bank transfer refunds are usually processed within 2–5 working days after we confirm your account details.

For warehouse (Lite) orders shipped from Uyo, we will either collect the item or ask you to drop it at our warehouse. For goods sourced from China, returns to the supplier are only possible before the item leaves China; once international shipping has started, we will offer a local replacement or partial refund instead.

You can cancel an order from the tracking page before it is dispatched or before the supplier has started sourcing. After dispatch or supplier confirmation, cancellation is treated as a return and is subject to the conditions above.

Questions about a return? Email support@preobmarket.shop or message us on WhatsApp at +234 902 122 4001.