Terms of Service

You are responsible for keeping your login details secure and for the activity on your account. Give accurate delivery details — we cannot be responsible for goods sent to an address you entered incorrectly.

• Prices are shown in Naira and converted for display in other West African currencies at our published rate. The amount charged at checkout is the amount you pay.
• Product photos and specifications come from suppliers and may differ slightly from the item delivered.
• Stock and prices can change. If an item becomes unavailable after you order, we will offer a replacement or a refund.

• An order is confirmed only once payment is received and verified. Card payments are handled by Paystack; bank transfers are confirmed by our team after review.
• Delivery fees are calculated by weight and destination. Free delivery applies to qualifying orders as shown in your cart.
• Freight for sourced goods is quoted after the goods are weighed, and is payable before dispatch where applicable.

Delivery estimates — including air and sea freight timelines — are estimates, not guarantees. Customs clearance, courier delays and public holidays can extend them. You can follow every movement of your parcel on the tracking page.

• You may request a cancellation from the tracking page before your order is dispatched.
• Report damaged or incorrect items within 48 hours of delivery, with photos, and we will arrange a replacement or refund.
• Approved refunds are returned to the original payment method and may take a few working days to appear.

• Stores and their products are reviewed and approved by our team before going live.
• We charge a commission of 2% of the total value of products sold through your store.
• The 2% is not charged upfront. It is deducted from your balance at the point of withdrawal, and the rest is paid to the payout account on your vendor profile.
• Only delivered orders count towards the balance you can withdraw. Cancelled and refunded orders are excluded.

Reviews must relate to an order you actually placed. Do not upload content that is unlawful, offensive, or that you do not have the right to share. We may remove content that breaks these rules.

Do not misuse the service: no attempts to break security, scrape at scale, resell access, or place fraudulent orders. We may suspend accounts that do.

We are responsible for delivering the goods you paid for. To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits from a delayed shipment.

We may update these terms as the service evolves; the date above shows the latest revision. Questions? Email support@preobmarket.shop or message WhatsApp +234 902 122 4001.